F.A.Qs
F.A.Q's
If you have any questions not addressed within our FAQ's regarding booking with Romero Gallo Rentals LLC, feel free to contact us at (331)-725-9923.
What forms of payment do you accept?
We accept many forms of payment including cash, Zelle, Paypal, and credit card. Payment must be made before or at the time of drop off. Credit card payments are subject to an additional convenience fee. Payment plans can be arranged upon request. Payment must be made in full by the date of drop-off.
Zelle: dayanagallo459@gmail.com
Paypal: dayanagallo459@gmail.com
How do bookings work?
You can book through our website by adding items to your cart, then checking out and inputting your information. You can also book by calling or texting us at (331)-725-9923. To book, please provide your event details including the event date, location, expected amount of guests, and items you are requesting. We do have packages available, or you can rent items individually depending on your needs. We will provide the order confirmation and send an electronic contract which must be reviewed and signed via Adobe Docusign. We will deliver to you on the scheduled drop-off date. We will pick up the items the day after the event.
How far in advance do I need to book?
We request that you book your reservation at least 48 hours in advance for reservations less than $100. For reservations over $100, we request you book at least 1 week in advance. Time to prepare for the event is needed, therefore the earlier you book, the better! We accept reservations up to 1 year in advance. Bookings may be accepted with less notice depending on item and date availability.
Can I pick up my rental items?
At this time, we do not offer client pickup. All orders must be dropped off and picked up by a Romero Gallo Rentals team member.
Do you require a deposit for booking?
Bookings under $100 do not require a deposit. Bookings over $100 require a deposit of 50%. Deposits are non-refundable as they are used to secure the agreed-upon date/time of drop-off and pick-up as well as assure the availability of the items you have requested. Deposits are used to guarantee the availability of our items for the date of your event as well as the labor needed to move/setup/pickup items. Romero Gallo Rentals does not guarantee item availability without a deposit.
What services do you offer?
Romero Gallo Rentals offers tables, chairs, tents, games, and event lighting rentals.
Where are you located?
We are located in Oswego, IL. We provide party rental equipment in Illinois and offer free delivery for Oswego, Montgomery, Plainfield, Plano, Sandwich, Yorkville, Aurora, North Aurora, Sugar Grove, Geneva, and Naperville.
We can deliver to other surrounding areas as well. Fees will apply to areas outside of our delivery zones.
What happens if there is bad/inclement weather?
If there is inclement weather during your event such as heavy rain storms, tornados, or snow storms we advise that your party seek shelter indoors immediately. If you have rented a tent, we advise you not to seek shelter under the tent as the tent can collapse and cause serious harm. Please relocate all guests to a safe place indoors. We will come to remove the rental items as soon as possible.
If there is a warning such as a weather advisory before your scheduled event, we advise you to re-schedule your event. Cancellations of events will result in loss of deposit amount as deposits are non-refundable. If you reschedule, the deposit will be applied to the day you reschedule to.
Broken, missing, or damaged rental items
Customers are responsible for all rental items while in their possession. If an item becomes broken, damaged, or is lost/misplaced during the event, the customer is responsible for the replacement cost of the item(s).